logoheaderimage
contact us
 

Return Authorization

Office Supply and Furniture Return Requirements

1.  Please fill in completely and email or fax the Return Authorization Form to us within the required time frame. For authorized account holders, office supply items will be happily picked up at your location within our service area, for your convenience. If not an authorized account holder, please ship or bring items to your respective location.

2.  For full credit, office supply item returns must be made within 30 days of invoice date to include a completed Return Authorization form. Item(s) being returned must also be in original and resalable condition.

3.  Items to be returned in original and resalable condition, after 30 days, are subject to a restocking fee of 25%. Items over 60 days old are non-returnable.

4.  Shipping error items must be communicated to us within 48 hours.

5.  For returns of defective items, within 30 days, please have a Return Authorization Form completed and contact your respective branch location or call Customer Service at 361-883-6784 or 888-313-9941 for prompt and courteous attention.

6.  Defective merchandise under manufacturer’s warranty over 30
days old, must be handled through the manufacturer.

7.  To return office furniture items, please contact us within 48 hours of delivery and have a completed Return Authorization Form. These returns are subject to a 25% restocking fee and merchandise pick up fee. Please contact us for special instructions.

 

We know you have a choice and we appreciate you choosing us.
“You mean a great deal to our business”.

Thank you.



red BBB